Column of the Month

The wages of sin
Employment issues continue to dog the franchise sector in Australia. Simon Lord asks if New Zealand franchisors are prepared?
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Franchise File - Bad bed-fellows
Mixing private equity and franchising rarely works, says Simon Lord. 
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Time to sit in the bath
Brian H Meredith gets to the heart of poor customer experiences, and explains how it takes hard work and a paradigm shift from the CEO down to put things right.
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Is the TPPA really in our best interests?
Will the TPPA have an impact on New Zealand’s SME sector? Ashley Balls has concerns.
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Two, four, six, eight… time for us to legislate?
More laws are not the answer to stopping law breakers, suggests Simon Lord.
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Taxing land transactions: where’s the bright side?
 On 1 October some of the most significant changes to taxing land and property transactions since the abolition of stamp duty, came into force. Philippa O’Mara says the legislation has ramifications for all individuals, whether in business or not.
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Employment Matters - Secret recordings, where do you stand?
 In a unique case before the Employment Relations Authority, it was ruled that an employee’s secret recording did not amount to serious misconduct. By Sarah Gedge.
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Marketing Maestro - Make your brand work
 Brian H Meredith reminds us that a brand relationship is driven by the sum total of every behaviour, however large or small, that your organisation engages in.
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Franchise File - Are you cut out to be a franchisor?
  To succeed in franchising, you need good people skills as well as a good model, says Simon Lord.
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