NZBusiness February 2017

Why a CEO must stay attuned to company experiences – both internally and externally – to maintain a healthy…  Customer experience isn’t just about being able to provide a good product or service; it’s about those who deliver that experience – your staff. You can’t expect unhappy staff to deliver a great customer experience, so ensuring that job satisfaction is kept high means that, in turn, customer satisfaction will be kept high. Bolstering morale Most companies have someone in charge of quality control or HR, someone who oversees what’s happening from a people perspective. But what they often forget is that these two positions are not mutually exclusive. Both areas should operate harmoniously to have a positive effect on employee