About to make the plunge into business? Prepare yourself – don’t become another failure statistic! This special report offers great information and advice on how to succeed when launching a new enterprise. Every year Kiwis in their thousands set their sights on becoming their own boss. The 12 months ending February 2010 saw 44,000 New Zealand entrepreneurs launch enterprises they believed would succeed.
Staff recruitment and retention is always a challenge for business owners and managers, particularly if you don’t enlist help from the professionals. Kevin Kevany talked to the experts to pass on some useful advice. It’s probably a case of “steady as she goes – no change”, if you’re an employee in the current market – and “what in goodness name can I do to find and keep the critical people we need, now?”, if you are the frustrated small or medium enterprise (SME) employer.
When it comes to company vehicle management, there’s less need to check the rear-vision mirror, more focus required for what lies ahead. Glenn Baker helps steer business owners through the current issues and options. In a country long renowned for its love affair with vehicles and, more specifically, the much-coveted ‘company car’, there have lately been some rumblings – and not of the V8 variety – that could well change the face of the fleet management sector forever.
Tell Simon is a new Internet-based customer feedback channel that can tell businesses exactly how they’re performing on customer service. Glenn Baker talks to its creators. Both brains behind Tell Simon have spent their careers helping businesses improve what they do for customers. NZBusiness readers will be familiar with Dr Ian Brooks regular ‘Customer Excellence’ columns. He regularly speaks on the subject of customer care and has written a number of books.
COVER STORY
Passing it on
FEATURES
Staying out of trouble: a guide for business start-ups
Retaining your rock stars
Future-proofing your fleet
Simon says: listen to your customers
About to make the plunge into business? Prepare yourself – don’t become another failure statistic! This special report offers great information and advice on how to succeed when launching a new enterprise. Every year Kiwis in their thousands set their sights on becoming their own boss. The 12 months ending February 2010 saw 44,000 New Zealand entrepreneurs launch enterprises they believed would succeed.
Staff recruitment and retention is always a challenge for business owners and managers, particularly if you don’t enlist help from the professionals. Kevin Kevany talked to the experts to pass on some useful advice. It’s probably a case of “steady as she goes – no change”, if you’re an employee in the current market – and “what in goodness name can I do to find and keep the critical people we need, now?”, if you are the frustrated small or medium enterprise (SME) employer.
When it comes to company vehicle management, there’s less need to check the rear-vision mirror, more focus required for what lies ahead. Glenn Baker helps steer business owners through the current issues and options. In a country long renowned for its love affair with vehicles and, more specifically, the much-coveted ‘company car’, there have lately been some rumblings – and not of the V8 variety – that could well change the face of the fleet management sector forever.
Tell Simon is a new Internet-based customer feedback channel that can tell businesses exactly how they’re performing on customer service. Glenn Baker talks to its creators. Both brains behind Tell Simon have spent their careers helping businesses improve what they do for customers. NZBusiness readers will be familiar with Dr Ian Brooks regular ‘Customer Excellence’ columns. He regularly speaks on the subject of customer care and has written a number of books.
COVER STORY
Passing it on
FEATURES
Staying out of trouble: a guide for business start-ups
Retaining your rock stars
Future-proofing your fleet
Simon says: listen to your customers
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