• About Us
  • Advertise with Us
  • Contact Us
  • Offers
  • Events
  • Newsletter
  • Podcasts
  • Digital Magazine
  • Home
  • News
  • Opinion
  • Entrepreneurship
  • Self Development
  • Growth
  • Finance
  • Marketing
  • Technology
  • Sustainability
  • About Us
  • Advertise with Us
  • Contact Us
  • Offers
  • Events
  • Newsletter
  • Podcasts
  • Digital Magazine
NZBusiness Magazine

Type and hit Enter to search

Linkedin Facebook Instagram Youtube
  • Home
  • News
  • Opinion
  • Entrepreneurship
  • Self Development
  • Growth
  • Finance
  • Marketing
  • Technology
  • Sustainability
NZBusiness Magazine
  • News
  • Opinion
  • Entrepreneurship
  • Self Development
  • Growth
  • Finance
  • Marketing
  • Technology
  • Sustainability
News

Contact Centre company expands out West

Auckland contact centre company Telnet Services is opening a new 100+ seat contact centre at the new NorthWest development in Westgate. 

Glenn Baker
Glenn Baker
September 13, 2015 2 Mins Read
573
Despite doom and gloom statistics about low dairy prices, falling business confidence and volatile global sharemarkets, one Auckland company is bucking the trend with plans to expand its business with a new 100+ seat contact centre at the new NorthWest development in Westgate. 
John Chetwynd, CEO of contact centre operator Telnet Services, says the expansion has been about a year in the planning. “There is a lot of business out there. We need more capacity.” 
Telnet, whose clients include a diverse range of national and multinational clients, has grown significantly over recent years. The company’s Australian based revenue has almost doubled each year for the last three years – and now comprises more than 25 percent of Telnet’s business.
“Global brands increasingly identify with New Zealand as a region for investment growth”, Chetwynd says. “Our reputation for delivering superior cost saving ingenuities is highly attractive for these brands.”  
Telnet already has more than 200 seats in its Queen Street contact centre but says Westgate is the ideal location to attract new staff in a growing population area.  
“Our can-do attitude and ability to deliver promised results has translated into increased business opportunities. We intend on capitalising on these by investing further in our people in locations which provide much needed jobs.”
The company has also grown in past tough economic times by investing in knowledge management systems. “What sets us apart has a lot to do with technology and the way we apply it to the industry. We make it easier for our contact centre agents to do their job and we give them the tools they need to satisfy customer queries faster.” 
Telnet has focused on first call resolution and on making call lengths shorter, thus reducing the need for customers to ring back. “This is a self-fulfilling cost-saving prophecy for our customers”, Chetwynd says. The company’s success has also been a combination of technology and attitude. “We find out how things can be done rather than find reasons why things can’t be done. Our size now delivers the infrastructure companies’ need, without compromising our company culture.” 
Telnet has won several new multinational clients despite pitching against global, larger contact centre businesses. “Our efficient systems and smarter operating models mean we can help reduce our clients’ contact centre costs by up to 30 per cent while at the same time providing a better customer service experience and significant improvements in their business performance.”
The falling US and Aussie dollar has been an added bonus in the past few months. “Kiwi businesses can now take advantage of new export opportunities where previously our goods or services may not have been as competitive.”

Share Article

Glenn Baker
Follow Me Written By

Glenn Baker

Glenn is a professional writer/editor with 50-plus years’ experience across radio, television and magazine publishing.

Other Articles

Previous

Workchoice brand set to move to The Skills Organisation

Next

The Marketplace – Auckland

Next
September 17, 2015

The Marketplace – Auckland

Previous
September 13, 2015

Workchoice brand set to move to The Skills Organisation

Subscribe to our newsletter

NZBusiness Digital Issue – June 2025

READ MORE

The Latest

A smooth journey to business growth

June 25, 2025

Tourism HQ revamps rite of passage for first-time travellers with Spring Break Fiji 2.0

June 25, 2025

Power shift

June 23, 2025

AI that actually works for you

June 20, 2025

How tech, optimism and agility can drive SME growth

June 19, 2025

Disruption and opportunity: Why Kiwi companies are looking to the UK

June 19, 2025

Most Popular

Understanding AI
How much AI data is generated every 60 seconds? New report reveals global AI use
Navigating economic headwinds: Insights for SME owners
Navigating challenges: Small business resilience amidst sales decline
Nourishing success: Sam Bridgewater on his entrepreneurship journey with The Pure Food Co

Related Posts

NZ business optimism hits six-year high, 2degrees survey finds

June 18, 2025

Budget 2025 reaction: Business applauds investment incentives, concern over KiwiSaver changes

May 22, 2025

Budget 2025: SMEs seek tax cuts, less red tape as confidence wavers

May 21, 2025

Final speaker lineup announced for Ignite ‘25 Growth Summit

April 30, 2025
NZBusiness Magazine

New Zealand’s leading source for business news, training guides and opinion from small businesses to multi-national corporations.

© Pure 360 Limited.
All Rights Reserved.

Quick Links

  • Advertise with us
  • Magazine issues
  • About us
  • Contact us
  • Privacy policy
  • Sitemap

Categories

  • News
  • Entrepreneurship
  • Growth
  • Finance
  • Education & Development
  • Marketing
  • Technology
  • Sustainability

Follow Us

LinkedIn
Facebook
Instagram
YouTube
  • Home
  • News
  • Opinion
  • Entrepreneurship
  • Self Development
  • Growth
  • Finance
  • Marketing
  • Technology
  • Sustainability