Kiwi Tech Company Solves IT Headache for NZ’s Small Businesses

MBIE’s latest report on small business shows that Kiwi SMEs are increasingly reliant on technology. Nearly 70% (of businesses with 6-19 employees) have a website and nearly three quarters have internet sales capability.

If you are involved in running a small business in New Zealand, chances are you’ve had your fair share of IT issues. Systems crashing when you need them most, security problems, spiralling costs, outdated software and unhelpful helpdesks.

If these pain points sound all too familiar, then maybe it’s time to hand things over to the experts and say goodbye to IT headaches once and for all?

Freedom from the hassle and worry of running IT systems – that’s the promise of HUM, a brand new, breakthrough service created right here in New Zealand for our small business sector.

HUM is a managed IT solution that provides a simple fixed fee service bundle. Outsourcing to experts, HUM delivers smarter, smoother, faster-running IT to small businesses and leaves owners and managers free to get on with other things, such as making sales.

IT setups for small businesses can be ad-hoc and the true cost is often not known. Poor or outdated systems can be a handbrake to doing business and to growing that business.

What’s more, the full cost of technology is often much more than business owners think. There are many hidden costs such as staff downtime, loss of productivity and revenue, management time, and damage to reputation caused by loss of service.

The simplicity, transparency and quality of HUM is a real innovation for the SME sector. HUM believes that hardworking business owners deserve more from their IT systems. It’s IT that small businesses can count on, delivered at a no-surprises price. 

HUM’s pricing model is easy to understand. It’s one fee, per user, per month. Customers know what they’re getting, can see what they’re using and know what it costs.

HUM gives small businesses access to world class IT and all the technology grunt that bigger companies take for granted. As new technology emerges and business needs change, HUM will grow, flex and adapt. HUM provides powerful infrastructure, with all the server, software, hardware, monitoring and maintenance needs built for big business, right-sized for small business.

And, because small business owners are always working, HUM is too. Customers will enjoy 24/7 support (for real) with no disruptions or unwarranted downtime as well as access to a broad range of knowledge, technical capability and skill, not usually available to small businesses. HUM has the power, the people and a track record of delivering managed IT services that means that you can be sure that your IT is in the best hands.

Designed as soothing balm for common technology pain points, HUM addresses many of the issues that small businesses face including poor security, spiralling costs, lack of support, outdated systems and systems crashing when they’re most needed.

HUM services include:

• Support and security (base bundle charged on a fixed fee $150 per user, per month – for a service impossible to replicate internally)
• Applications (Office 365) – a direct licensing fee
• Platform (options to move to Microsoft Azure plus infrastructure)

Small business specialist

HUM knows the small business sector well. The company was started by Origin, a Kiwi technology business that began in a west Auckland garage in 2000. It had the goal of bringing world-class IT solutions and support to New Zealand businesses, helping them use IT differently to gain an edge.

Since then, Origin has grown significantly and company founder and HUM CEO Michael Russell now wants to make sure that New Zealand’s small businesses get the right IT support to help them grow.

Every medium sized business was once a small business, he says. “From my own experience, and from working with clients, I know that IT hassles can be a big worry, a big distraction and a big cost.”

“HUM is everything IT should be. It leverages all the learning, contacts and experience that we’ve developed over the past 17 years. It’s time to give back to a sector that is the engine room of the New Zealand economy and where every great Kiwi business has started. HUM provides unrivalled service at a price that can’t be matched for the quality and efficiency it brings.”

To find out more, visit www.humit.co.nz