Franchise business stays in lockdown

The switch to online home inspections and Zoom training during Level 4 has been so successful for Pukeko Rental Managers that it will remain in a Level 4 lockdown environment indefinitely.

Pukeko Rental Managers owner, David Pearse (pictured), says something that’s stood out for him during lockdown was how much fun some of the tenants were having with virtual inspections.

“They walk around with their computer and we direct them to what we want to see, like smoke alarms or possible damage. They love it and some can’t wait for the next inspection. That’s why we’re going to continue with them, saving time and the environment.”

Pearse says it’s been a tough time for landlords and most other businesses, but his has been running more smoothly because of the shift online. It’s not only property inspections that have gone virtual, but also all Pukeko training.

“When a new franchisee comes on board, I’ve always either had to rent a car or buy an air ticket to get to them and stay in a motel for three days while I get them up to speed,” says Pearse. “This month I’ve done it all on Zoom and that’s what I’ll keep doing. I just don’t know what I’ll do with all my Air New Zealand credits.”

As a franchise with franchisees across the country, Pukeko employs field managers to visit each business four times a year. This has also been done in person until this month.

“I now know there’s no need for them to travel either. As long as they can see each other and share screens, everyone can stay at home and help the environment,” says Pearse.

The business will also move to online annual performance reviews and digital signatures.

Pukeko Rental Managers has 24 franchise locations across the country and won the Supreme Award at last year’s Westpac New Zealand Franchise Awards in Auckland.