2020

Publica_Mark_Michelle (2)

Leading by design

Founded by Mark Spurgeon and Michelle Shirtcliffe, Publica is a digital agency with design in its DNA and an attitude of undying optimism. If you ever need convincing of the

Hybrid Bikes assembly lores

Tales of grass roots resilience

New Zealand’s media has been awash with inspiring tales of business owners defying the pandemic through reinvention – by navigating and pivoting across alert levels, and emerging wiser and better

Richard Conway (2)

How to boost your online presence

How can businesses boost their online presence in the wake of covid-19? Richard Conway shares three ways to take it to the next level. Many businesses still rely on offline

2020 Mat Wylie (2)

In it to win it: Playing the CX game

Mat Wylie explains why you should go back to the basics of good, solid team management to vastly improve your customer satisfaction score and grow your business. Imagine that your

Jo Douglas 2019

Controlling workplace emotions

With employment relationships under severe covid-induced pressure, Jo Douglas offers some timely guidance on how to deal with behavioural issues in the workplace. In what has been a difficult year,

Online shopping

Winning times for e-commerce

Alex Garden examines the impact of the Covid-19 pandemic on e-commerce platforms and other cloud-based remote working tools. E-commerce has been one of the few winners as the Covid-19 pandemic crossed the globe. There have been variations in the scope of ‘lockdowns’ throughout the world but several patterns have emerged: People are making fewer trips to physical stores. Consumers are making a higher percentage of their spend online during the pandemic. Traditional chain stores in the US recorded a massive 80 percent increase in online sales in April 2020 compared to the same month in 2019. (digitalcommerce360.com) There is a general unease within the economy as the predictions of recession abound. This has a negative effect on total consumer and

Grant Difford 2019

Where does humanity live within your digital strategy?

Grant Difford explains why it’s a good time to audit your business’s digital strategy – to ensure it supports and enhances humanity, rather than removes it. At the ripe old age of 40, I have had the privilege of living life pre- and post-Internet. But it’s only recently that I have become aware of its impact on the way we now live. Over the past few months we have been thrown into the unknown – not just in technology, but in every aspect of our lives – creating unprecedented levels of anxiety as we come to grips with the fragility of the way we live and how quickly it can come undone. Many parents will probably identify with the fact

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Recover and rebuild: COVID-19 cashflow solution

Lockdown severely impacted many businesses’ cashflow. While wage subsidies have been helpful, fixed costs continue – regardless of whether money is coming through closed doors. For those affected by Covid-19, keeping cash in their business until their financial situation improves may require new solutions. One viable option is tax pooling.  The service lets someone choose when they make their provisional tax payments and has been operating with the blessing of Inland Revenue (IR) for 17 years. But why might tax pooling be useful right now?   The current economic environment Containing the spread of Covid-19 in New Zealand came at a cost. Businesses have gone belly-up; unemployment is on the rise.  A 1.6 percent decline in GDP in March 2020

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FROM THE EDITOR

Buy AUGUST issue here Be kind and carry on Well, what a ride the past quarter has been for New Zealand business!  I’m in absolute awe over the way the business community has swivelled, pivoted and managed its way through arguably the most tumultuous time in the nation’s history – barring two World Wars of course! Kiwi business owners everywhere deserve a medal for facing up to the adversity and disruption caused by Covid-19 and, in the majority of cases, trading through successfully. Our team of five million has pulled together and supported local business to the best of our ability and means, which is truly remarkable. But Covid delivered a major body hit – we’ve all felt it. And it will

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Performing under pressure

New Zealand’s wine industry may be small by global standards, but it contributes generously to New Zealand’s export drive – even during the headwinds of a global pandemic. 2020 will go down as a year of uncertainty across all market sectors. While the worst of Covid-19 may be behind us, its lasting impact on business revenues will linger for a long time. New Zealand’s wine industry is worth almost $2 billion in exports, and currently ranks at number six in our export sector returns. When NZBusiness spoke to Philip Gregan, CEO of New Zealand Winegrowers in early June, he said there was an increase in exports in both March and April, followed by a subsequent flattening in export numbers. “In

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The tech effect

In the wake of Covid-19’s upheaval worldwide, NZBusiness asked Dr Michelle Dickinson about the support role technology played in maintaining business continuity. NZB: Technology has always played a leading role in the progress and prosperity of business. From a macro perspective what technologies do you predict will play key roles in shaping the future of business post Covid-19? What impact will they have? Michelle: Videoconferencing has become mainstream and I think will continue to be the norm for many in a post-Covid world, and reduce the amount of domestic and international travel that we do long term. Augmented Reality (AR) could also temporarily help businesses to take people on virtual tours if they can’t travel to physical locations. I think