Digital trends every business owner needs to watch
Bill Bennett reviews six of the newer technologies impacting on the post-pandemic business world, and answers the question: how relevant are they to your business? Digital tools didn’t have all
Bill Bennett reviews six of the newer technologies impacting on the post-pandemic business world, and answers the question: how relevant are they to your business? Digital tools didn’t have all
Restoring our waterways and landscapes must be a business imperative and it’s time to get involved, writes Andy Kenworthy. Knowing when to invest is a key skill in business. People,
Succession is arguably the most satisfying process for extracting monetary value from years of hard work in your business, but the key is to do it right.
Kiwi business TradeWindow has ambitions to digitalise the world’s supply chains with its efficiency-boosting blockchain technology. At a recent media breakfast held at TradeWindow’s Takapuna head office it was appropriate
Once there was a baker, a chef and a barista who all dreamed of opening a standout destination bakery for Auckland’s North Shore community. Turns out Rollers Bakery produced exactly
New Auckland Business Chamber CEO Simon Bridges opens up about his future outside politics, leading New Zealand’s oldest business association. What previous business experience did you bring to the
Now is the time to start learning about Web3. Richard Conway explains what it means for you and your business. One thing that is hugely important to me as a business owner is to understand and utilise new technology in order to evolve our product offering and maintain a competitive advantage. It is for this reason that I recently started a new business in the Web3 space called Toru Creative, alongside Wendy Thompson, the founder of Socialites, and Omer Hazar (Web3 maven). Since we have launched the business, I have realised how many people have no idea what Web3, NFTs (non-fungible tokens) or DOAs (decentralized autonomous organisations) even are. Therefore, I have put together a brief summary of some of
Jo Douglas explains what one significant change to the Privacy Act means to the cross-border exchange of information on employees. As an employer, you will likely be involved in collecting personal information about those who work for you. This process of information gathering commonly starts at the interview stage and will carry on throughout the employment relationship. Information you hold about staff must be protected, and safeguards put in place to make sure that you manage the use and disclosure of that information only as necessary for a legitimate and lawful business purpose. With the common use of cloud-based services for processing information and centralised administrative processes for larger companies, it is possible that information may be transferred beyond
Mat Wylie explains how instilling a culture of customer retention and great experiences both empowers your team and boosts profits. There are few things more powerful to your business than delivering an exceptional experience and keeping your customers coming back. In fact, data from Frederick Reichheld of Bain & Company shows that increasing customer retention rates by just five percent can increase profits by up to 95 percent. That’s a solid foundation to get through leaner times, get an edge over competitors, and invest more back into your business. Having received and analysed more than six million pieces of feedback for our clients at Customer Radar, we know that it’s the customer experience that makes or breaks a business’s ability
Rachel Klaver explains how to create a successful trust-building content strategy by looking after the five main stages in a customer journey. As a marketing strategist and trainer for small businesses I have taught everything from how to change the colour on a Canva design, write a caption, or create a Tiktok. These are all skills we all need to magically know to market our own small businesses (or at least know enough to be able to brief someone else), and often they are far easier to do once you’ve been given a few tips here and there. The hardest part of creating content is to trust. Trust that you will attract your ideal customers and they will want to
Peri Finnigan reveals the warning signs, the fundamentals of business liquidity and cashflow management, and what happens when a company ultimately fails.
Lauren Parsons shares her nine signs for recognising when things aren’t going well for your employees’ mental state. As a leader it’s vital you stay aware of how your staff are doing and know the signs to look for that could indicate mental distress. In 2021, researchers at AUT found that burnout had tripled – from one in nine Kiwis in early 2020, to just one in three. Depression is also on the rise, with one in four New Zealanders now experiencing a mental health challenge. So, it’s clear that you’ll highly likely have staff within your team who are struggling at times. Putting your head in the sand and ignoring this only exacerbates the challenge. Withdrawal, sadness, anger and
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Everyone talks about the importance of business strategy, but what does it actually mean in practice? Strategy trainer Ryan Sproull cuts through the jargon to give SME owners a clear, practical framework for thinking strategically about their business.
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