Employment law changes benefit employers?
Since April 1 a number of changes to employment laws have come into force. These changes are essentially to the Employment Relations...
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Opinion
129 Articles
7 secrets of fabulous businesses
I am often asked what characterises a successful business versus an unsuccessful one. Despite the plethora of books on the...
Is Australia too franchised?
An article in the Sydney Morning Herald a couple of months ago posed the question, ‘Is Australia too...
Don’t drop the ball on poor performance
Performance management is an essential aspect of managing employees in the best of times. However, it is even more important now...
The need to name and shame.
Late last year, the Commerce Commission publicised its involvement in the conviction of two South Island men for misrepresentation...
Lies, incompetence and customer service.
Everyone gets the basic concept and premise of "Marketing" don’t they? Sure they do. You hire a marketing...
5 Major Myths for intending Franchisors?
If you’ve ever talked about franchising your business, you’ll soon find yourself having conversations with people who...
Don’t worry, everything is fine
Marketing isn’t broken. It isn’t a gazillion times more complicated than this time last year. It hasn’t turned...
How to Turn Unhappy Customers into Raving Fans
The New Zealand manager of a large international company recently told his salespeople about a meeting he and his team...