Is franchising good news or bad for small business?
In last month’s column I referred to the statistic that, with around one franchised outlet per 215 people, New Zealand is the...
In last month’s column I referred to the statistic that, with around one franchised outlet per 215 people, New Zealand is the...
On 15 October the Government released the much anticipated legislation in relation to the treatment of Qualifying Companies...
First, a warning and an apology. This is a rant.You would think, wouldn’t you, that as businesses struggle to cope with,...
When was the last time you had a truly satisfying, rewarding, enjoyable and, above all, successful customer service experience?Bet...
Is there a point to business? A purpose?If we were to conduct a street poll, what would people say in response to that question?I am...
If you are going to franchise your business, domestically or internationally, the last thing you want is a...
Since April 1 a number of changes to employment laws have come into force. These changes are essentially to the Employment Relations...
I am often asked what characterises a successful business versus an unsuccessful one. Despite the plethora of books on the...
An article in the Sydney Morning Herald a couple of months ago posed the question, ‘Is Australia too...
Performance management is an essential aspect of managing employees in the best of times. However, it is even more important now...
Late last year, the Commerce Commission publicised its involvement in the conviction of two South Island men for misrepresentation...
Everyone gets the basic concept and premise of "Marketing" don’t they? Sure they do. You hire a marketing...
If you’ve ever talked about franchising your business, you’ll soon find yourself having conversations with people who...
Marketing isn’t broken. It isn’t a gazillion times more complicated than this time last year. It hasn’t turned...
The New Zealand manager of a large international company recently told his salespeople about a meeting he and his team...