Do your customers 
trust you?
An Annual Monitor (Edelman PR’s “Trust Barometer”) conducted each year in the US reports that fewer than half of...
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Opinion
137 Articles
Enhancing employer rights with an employment agreement
Are employment agreements all just about paperwork? No, definitely not; they define the rights of both parties to the employment...
Is franchising good news or bad for small business?
In last month’s column I referred to the statistic that, with around one franchised outlet per 215 people, New Zealand is the...
A look through the LTC regime
On 15 October the Government released the much anticipated legislation in relation to the treatment of Qualifying Companies...
Does Business Give a Damn.
First, a warning and an apology. This is a rant.You would think, wouldn’t you, that as businesses struggle to cope with,...
Customer Service: an outdated concept.
When was the last time you had a truly satisfying, rewarding, enjoyable and, above all, successful customer service experience?Bet...
Business: what’s the point?
Is there a point to business? A purpose?If we were to conduct a street poll, what would people say in response to that question?I am...
What’s the last thing new franchisors need?
If you are going to franchise your business, domestically or internationally, the last thing you want is a...
Employment law changes benefit employers?
Since April 1 a number of changes to employment laws have come into force. These changes are essentially to the Employment Relations...
7 secrets of fabulous businesses
I am often asked what characterises a successful business versus an unsuccessful one. Despite the plethora of books on the...
Is Australia too franchised?
An article in the Sydney Morning Herald a couple of months ago posed the question, ‘Is Australia too...
Don’t drop the ball on poor performance
Performance management is an essential aspect of managing employees in the best of times. However, it is even more important now...
The need to name and shame.
Late last year, the Commerce Commission publicised its involvement in the conviction of two South Island men for misrepresentation...
Lies, incompetence and customer service.
Everyone gets the basic concept and premise of "Marketing" don’t they? Sure they do. You hire a marketing...
5 Major Myths for intending Franchisors?
If you’ve ever talked about franchising your business, you’ll soon find yourself having conversations with people who...
Don’t worry, everything is fine
Marketing isn’t broken. It isn’t a gazillion times more complicated than this time last year. It hasn’t turned...
How to Turn Unhappy Customers into Raving Fans
The New Zealand manager of a large international company recently told his salespeople about a meeting he and his team...