Franchise File
Franchisors need to be prepared to defend their brand against one-sided media, says Simon Lord.If I run a headline on my website that reads...
Franchisors need to be prepared to defend their brand against one-sided media, says Simon Lord.If I run a headline on my website that reads...
Great CV? Check the ‘netprint’!Going online can be extremely useful for pre-employment checks.Erin Burke takes you through the...
Michelle Malcolm explains the importance of a thorough due diligence process when buying a business. Recently I was approached by an...
Your staff may be good at answering customer questions, but if they don’t ask questions, they’re just order-takers. Dr Ian...
A lack of budgeting is often a likely contributor to business failures. Paul Moodie outlines what every good budget should have.Alarming...
Should you have a trust? Naturally, the answer is dependent on your circumstances. The primary reason for having a trust is to...
For many small business owners, managing debt may have been exasperated recently by the slowing economy. Debt can either be good or...
I have just spent an hour organising flights for a rather complicated trip zigzagging across the Tasman and around Eastern...
For the past six to eight weeks the spin machine has been working overtime and spewing out half truths and misinformation about ACC....
There are many steps or hurdles to overcome before your business may be attractive to an investor, and consequently achieve the...
This behaviour is not only counter intuitive it goes against the old 80:20 marketing rule – spend 80 percent of your marketing...
Ryan Kelly, owner of guiding company Southern Wilderness, is optimistic about the future of his business, despite the recent dip in...
On April 17th the NBR commented on the just released OECD report and some of the harsh facts that it includes. We’re in...
Regular readers of this column will be familiar with a central theme I repeatedly mention; the benign business environment from an...
I am not one for astrology or predictions, especially when it comes to the economic outlook, other than to say I have learned that...
Good communication with staff is fundamental to achieving the obligations of good faith which underpins the Employment Relations Act...
Marketing is not all about campaigns. That is only a tiny bit of what constitutes the Marketing concept and it is...
spend a lot of time driving on Auckland’s Northern Motorway and I’m increasingly struck by the volume of ‘Unplanned...
Managers who deliberately repeat themselves are more effective at getting things done, according to research by Professors Tsedal Neeley of...
An Annual Monitor (Edelman PR’s “Trust Barometer”) conducted each year in the US reports that fewer than half of...
Are employment agreements all just about paperwork? No, definitely not; they define the rights of both parties to the employment...
In last month’s column I referred to the statistic that, with around one franchised outlet per 215 people, New Zealand is the...
On 15 October the Government released the much anticipated legislation in relation to the treatment of Qualifying Companies...
First, a warning and an apology. This is a rant.You would think, wouldn’t you, that as businesses struggle to cope with,...
When was the last time you had a truly satisfying, rewarding, enjoyable and, above all, successful customer service experience?Bet...
Is there a point to business? A purpose?If we were to conduct a street poll, what would people say in response to that question?I am...
If you are going to franchise your business, domestically or internationally, the last thing you want is a...
Since April 1 a number of changes to employment laws have come into force. These changes are essentially to the Employment Relations...
I am often asked what characterises a successful business versus an unsuccessful one. Despite the plethora of books on the...
An article in the Sydney Morning Herald a couple of months ago posed the question, ‘Is Australia too...