Time to sit in the bath
Brian H Meredith gets to the heart of poor customer experiences, and explains how it takes hard work and a paradigm shift from the CEO down...
Browse Category
Opinion
106 Articles
Is the TPPA really in our best interests?
Will the TPPA have an impact on New Zealand’s SME sector? Ashley Balls has concerns. On the assumption New Zealand has signed the...
Two, four, six, eight… time for us to legislate?
More laws are not the answer to stopping law breakers, suggests Simon Lord. In the 1960s, the great Tom Lehrer wrote a song about the...
Taxing land transactions: where’s the bright side?
On 1 October some of the most significant changes to taxing land and property transactions since the abolition of stamp duty, came...
Employment Matters – Secret recordings, where do you stand?
In a unique case before the Employment Relations Authority, it was ruled that an employee’s secret recording did not amount to...
Export Report – Standing out on the export stage
At ExportNZ we believe it’s important to celebrate Kiwi exporters’ success, which is why, once a year we get to hold...
Marketing Maestro – Make your brand work
Brian H Meredith reminds us that a brand relationship is driven by the sum total of every behaviour, however large or small, that...
Franchise File – Are you cut out to be a franchisor?
To succeed in franchising, you need good people skills as well as a good model, says Simon Lord. Let’s say you have a great...
On Accounts – Start owning your systems
Philippa O’Mara reminds us that systems need to be documented so that everyone involved can deliver a product or service...
Employment Matters- A lesson in procedural fairness
When going through a formal disciplinary process with an employee is it important to provide them with all relevant information relating to...
Export Report – Winning with smiles around the world
Magic Memories took out three award categories and the Supreme Award at the NZ International Business Awards. Catherine Beard has...
Franchise File – When support pays dividends
Every small business owner knows the feeling when you have to make a critical decision outside your everyday operational experience. Will...
On Accounts – Going for growth
Philippa O’Mara explains the principles behind business growth, and which levers are most effective. There’s a great deal of...
The fallout from short notice resignations
Most individual employment agreements (IEAs) state that where an employee fails to give the full contractual notice period when...
Marketing Maestro – Mind what you say, and do
Every behaviour in which an organisation engages has a marketing effect. Plan for it or pay the price, says Brian H Meredith. Vodafone...
October 2014: Employment – Trial period on trial
Ashleigh Nelson highlights the importance of knowing and understanding the strict interpretation of 90-day trial periods. Ninety-day...
Marketing Maestro – Maori wisdom and marketing
When it comes to finding, building and nurturing relationships with customers and potential customers, Brian H Meredith reminds us...
Franchise File – The dangers of do-it-yourself
The dangers of do-it-yourself Franchising can be a great way to grow your business – but, asks Simon Lord, how do you set up...
Customer Excellence
The essentials of great customer care I have been writing this Customer Excellence column for eight years and I am...
Business Employment Matters
How to handle a bully Ashleigh Nelson reviews the new guidelines on workplace bullying recently released by WorkSafe NZ. Along...
Export report
Epic export adviceThe 2014 Go Global conference is a unique opportunity to tap into a large pool of export knowledge. Catherine Beard has...
Marketing Maestro
Build it and they will come. Or will they?Marketers are failing to assume leadership roles within commercial enterprises, which leads to...
Employment Matters
The unexpected costs of trying to buy a resignationBrandon Brown uses a case law example to examine the issue of “without...
Export Report: If you’re going to San Francisco
San Francisco, home of the Kiwi Landing Pad, is an ideal staging post for New Zealand tech firms into the US market. Catherine Beard offers...
Employment Matters
Managing the holiday break Ani Bennett provides some useful advice on how to help your employees switch off these holidays. Holidays offer...
On Accounts
To trust or not to trustDebbie Haddon examines the background to Trusts and highlights their obligations and responsibilities. Are they...
Employment Matters
Employee pinged $50k for flagrant disloyaltyBrandon Brown uses a recent ERA case to highlight how disloyal employees can breach their...
‘Aluminium porn’ demand outstrips supply
Catherine Beard discovers an export business built on good old-fashioned Kiwi pride and workmanship.In true Kiwi innovative style, Surtees...
Franchise file
Helping people help themselvesFranchising is too important to the economy to be damaged by legislative tinkering, says Simon Lord. So how...
Customer Excellence
A little Turkish delight On Turkey’s Old Silk Road Dr Ian Brooks is reminded of three age-old lessons on customer service and sales....