Customers, operations & strategy – Redefine your approach
Everybody is talking about how there’s an “Uber-for-everything”. And if there isn’t one now…
Everybody is talking about how there’s an “Uber-for-everything”. And if there isn’t one now, there’s about to be and it could drastically kill your market share.
From robot lawyers to chat bots to immersive 3D shopfronts and workplaces – big change is happening everywhere. These technology shifts will highlight opportunities for new revenue streams, help reduce costs and future proof your competitive advantage. Some of these technologies can be inexpensive and easily integrated.
We must fundamentally reshape our perspective on what our organisational structures should look like. We need to assess our talent capability, supply chain structure and also realign our business model to focus on future customer demands.
We are lucky enough to have expert speakers from IBM, Amazon Web Services, Air New Zealand, Thinxtra and Goat Ventures, to name a few, who will discuss exactly that, including:
- Digitally enabled supply chain – the key to the ultimate customer experience
- Transitioning from physical business to digital enterprise – the hurdles between you and the finish line
- Creating rich product experiences – customer immersion in Augmented and Virtual Reality
- Real-time is the internet of things – not just what, but when
- Seamless Customer Experiences – Evolving to Omni-channel
- If it’s obvious, it could be time for artificial intelligence
- Using access to grow your business – mobility for your teams
- Designing experiences for your customers not users
With all this talk about disruption and innovation, digital is no longer just about front-facing websites and marketing. It is about every aspect of your business: what you do, how you do it and which tools will actually help you reach your goals.
Friday 23rd June
8.30 am – 4.30 pm
Rego from 8.00 am
Stamford Plaza Hotel
22-26 Albert Street, Auckland
EMA Members
Early Bird $595.00 (+GST)*
Standard $845.00 (+GST)
Group 3+ $545.00 (+GST) per person
EMA Non-Member
Early Bird $695.00 (+GST)*
Standard $945.00 (+GST)
Group 3+ $645.00 (+GST) per person
*Early Bird Pricing available till the 31st of May
