2020

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Leading by design

Founded by Mark Spurgeon and Michelle Shirtcliffe, Publica is a digital agency with design in its DNA and an attitude of undying optimism. If you ever need convincing of the

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Tales of grass roots resilience

New Zealand’s media has been awash with inspiring tales of business owners defying the pandemic through reinvention – by navigating and pivoting across alert levels, and emerging wiser and better

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How to boost your online presence

How can businesses boost their online presence in the wake of covid-19? Richard Conway shares three ways to take it to the next level. Many businesses still rely on offline

2020 Mat Wylie (2)

In it to win it: Playing the CX game

Mat Wylie explains why you should go back to the basics of good, solid team management to vastly improve your customer satisfaction score and grow your business. Imagine that your

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Controlling workplace emotions

With employment relationships under severe covid-induced pressure, Jo Douglas offers some timely guidance on how to deal with behavioural issues in the workplace. In what has been a difficult year,

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Where creativity is off the scale

It seems even a global pandemic can’t stem the creative juices or business enthusiasm of Joaquin Loyzaga and Sam Cotter-Dephoff – the driving force behind Lower-Hutt’s Scale Studios. Sam Cotter-Dephoff still has vivid memories of appearing in an episode of Jason Gunn’s What Now? as a five-year-old, filmed at the Avalon television production centre in Lower Hutt’s Percy Cameron Street. Ironically today his business Scale Studios, which he co-owns with Joaquin Loyzaga, is located in Avalon’s old art department room. They can still see the hints of green and purple paint that used to be on the walls and ceiling. “Being a kid back then, I wanted to get ‘gunged’ so badly,” he laughs. “And now being an adult and

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Tackling the ticking time bomb

NZBusiness caught up with CarbonClick CEO and entrepreneur Dave Rouse recently for his take on the current business climate, and to share some hard-earned advice.

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On a scent to success

Michael Welten’s five-year quest to formulate a pure plant-based pet fragrance for his beloved French bulldog Benson is paying dividends. It was a shopping expedition more than five years ago that fanned the spark of a business idea in Michael Welten’s mind. The idea to create a luxury dog perfume made entirely from natural materials came to him while out shopping for a pet fragrance for Benson, his French bulldog. Pet fragrances are nothing new, they’ve been around for more than 20 years. But what Michael was horrified to discover on product labels was that they all contain a number of rather nasty chemicals. That simply wasn’t good enough for his Benson, who also turned his nose up at the

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FROM THE EDITOR

Inside the November Quarterly: Celebrating business success and resilience in the face of Covid-19. Buy November issue here Success born out of resilience As I write this (and hopefully as you read it) Auckland is considered back to ‘normal’, having slipped quietly out of Alert Level 2.5 to join the rest of the country at Level 1.  The overall mood of the nation has certainly picked up since we published our August edition of the magazine. This latest quarter, culminating with the general election, has seen New Zealand migrate out of pandemic crisis mode into ‘let’s learn to live with it’ mode – and with it has emerged some remarkable business success stories. Tales of true resilience and initiative. This is

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NZBusiness November 2020

Tales of grass roots resilience On a scent to success Where creativity is off the scale Tackling the ticking time bomb