2degrees reigns supreme as Canstar Blue’s Top Small Business Telco for the fourth consecutive year

2degrees has been honoured with Canstar Blue’s Most Satisfied Customers | Telecommunications Award for the fourth year in a row. 

It’s clear from Canstar Blue’s latest Small Business Survey that technology is a driving force behind the success of the country’s many small businesses.

Canstar Blue’s latest Small Business Survey reveals a notable shift in the landscape of New Zealand’s small businesses, with nearly half (46 percent) now relying on online channels as their primary selling method. This marks a significant increase from 37 percent five years ago.

As technology and innovations like artificial intelligence (AI) become more prevalent, with 21 percent of businesses already using AI and an additional 42 percent planning to, the focus on tech-driven productivity is clear.

Despite this shift, tech expenditure remains steady, while the proportion of businesses listing staffing as their biggest cost has decreased from 29 percent in 2019 to 22 percent this year. Notably, 79 percent of business owners report that technology has made their work lives easier.

In this evolving tech-centric environment, a reliable telco provider is essential. 2degrees has emerged as that provider according to the survey, consistently rated highly by small business owners across all key categories, including Value for Money, Customer Service, and Network Performance.

Tom Slee, Canstar Group Manager – Wealth, Health & New Zealand, commends 2degrees for its continued excellence. “That 2degrees has won our top business telco award for the fourth straight year is a testament to all the hard work the 2degrees team has put in keeping Kiwi small businesses connected to their customers and clients across Aotearoa and the world,” he says.

Andrew Fairgray, Chief Business Officer at 2degrees, expressed pride in the achievement. “We’re thrilled to win again. Small businesses under 50FTE are the lifeblood of New Zealand, and to be able to support them and provide vital productivity tools is something we are incredibly proud to do. I’d like to thank all those businesses who choose 2degrees; we are committed to brilliant customer service, value and backing NZ Inc,” he says.

Canstar Blue’s award is based on a survey of 694 small business owners who evaluated their telco providers on Overall Satisfaction, Customer Service, and Value for Money. The award aims to guide consumers in making informed choices and is part of a broader range of Canstar Blue’s small business, utility, and telco awards.