NZBusiness November 2005

P 11 Breaking new ground

Fiona Schroeder and Carla Blick know a good opportunity when they see one, even if it happens to be in traditional male territory.

Editor Glenn Baker has the story.

P16 Recommended parental guidance

The power of a mother’s nesting instincts was more than enough to see Karen Scott successfully launch her Tots to Teens magazine.

By Carlene du Toit.

p20 Cover story: Service check

Many businesses fly the clichéd ‘friendly service’ banner in their marketing, but fail dismally when it comes to delivering customer service. Where are they going wrong?

By editor Glenn Baker.

P26 Directing Traffic

Yvonne Carter talks to Traffic’s Debbie Turner about her business, her motivations, and what has made her a success.

P29 Money to grow

Looking to take your business to a new level, but can’t do it without financial backing?

Patricia Moore reports on the options available beyond the traditional banks.

p36 In anticipation

The issues of business risk and insurance can be some of the most difficult for business owners to get their head around.

Yvonne Carter sheds some light.

p45 When the web means business

Vikki Bland untangles the mystery of web-based business. Learn how to build a successful web site for greater business-to-business efficiency and to attract more customers.

REGULARS

2 Notebook

43 Tech Biz

52 Motor Biz

56 ICANZ

57 Franchise File

58 On Accounts

59 Export Focus

60 Travel Biz

61 Independent Business Foundation

62 Marketing Maestro

63 Home Biz

64 Issues with Balls