Leading by design
Founded by Mark Spurgeon and Michelle Shirtcliffe, Publica is a digital agency with design in its DNA and an attitude of undying optimism. If you ever need convincing of the
Founded by Mark Spurgeon and Michelle Shirtcliffe, Publica is a digital agency with design in its DNA and an attitude of undying optimism. If you ever need convincing of the
New Zealand’s media has been awash with inspiring tales of business owners defying the pandemic through reinvention – by navigating and pivoting across alert levels, and emerging wiser and better
How can businesses boost their online presence in the wake of covid-19? Richard Conway shares three ways to take it to the next level. Many businesses still rely on offline
Frustrated by a lack of sales from your sales team? Logan Wedgwood explains why “accountability”, when it comes to sales, is meaningless. Now, more than ever, New Zealand’s businesses need
Mat Wylie explains why you should go back to the basics of good, solid team management to vastly improve your customer satisfaction score and grow your business. Imagine that your
With employment relationships under severe covid-induced pressure, Jo Douglas offers some timely guidance on how to deal with behavioural issues in the workplace. In what has been a difficult year,
A leader’s role is to understand the different personalities of their employees in order to bring out the best in them. It all begins with respect, writes Richard Conway. I learnt one of my biggest and most formative business lessons in the early 2000s, which was to “treat others how you want to be treated yourself.” Back then, I was working for a boutique, but highly profitable, commercial real estate company in London. The guy I reported to had a tendency to micro-manage to the utmost degree; not to mention he was also very quick to hand out criticism and almost never handed out praise. As a result, my confidence eroded and I was reticent to go the extra mile.
If your business has been experiencing sluggish sales growth in recent times, then perhaps these two suggestions from Logan Wedgwood can get things moving again. If you have ever failed, you know something that those who never tried don’t. You learn much more from failure than you do from success. If you pay attention. However, salespeople are failing every day and missing the opportunity to learn. I’ve distilled what I think are the two main lessons here: Look at the ones that got away The first powerful way to grow your business is through lost deal reviews. What happens when a salesperson loses a deal they should have got? It was their target market customer; they were a shoe-in;
Creating a customer-centric culture that’s great for both your customers and your people will improve your business’s performance significantly. Mat Wylie explains how. In 2019 we interviewed some of Australasia’s top business leaders and asked them one key question: What are your biggest challenges? Across the board, virtually all of them had the same two answers: 1. They wanted to empower and grow their people; and 2. They wanted to retain customers and grow. That’s unsurprising – after all, you couldn’t run your business without your people and you wouldn’t have a business without your customers. What perhaps is surprising to some is just how inter-linked the two are. Too often, businesses will fall into the trap of
One simple little word that you use day after day in your life could be undermining and devaluing your performance in life and business.
Lisa Martin, Executive Director of GoFi8ure, discusses all things accounting and bookkeeping, and shares some best practice management advice with business owners. It’s 2020. A new decade has dawned. What better time to reflect on how far business accounting and bookkeeping has come since the turn of the century. Who can remember a world without cloud accounting platforms? Imagine a world of printed bank statements and invoices, manual reconciliations, and no sign of digital bank feeds or automated accounting tools? It’s all a distant memory for GoFi8ure’s Executive Director Lisa Martin (pictured) too. She has witnessed first-hand the rise of automation over her business accounting career – making life easier and providing more time for business owners. She notes that
As we settle into 2020, it’s fair to say that responsiveness will be the thing that makes or breaks your business, writes Advisory.Works’ Simon Mundell. We’ve seen several years of predominantly good news and buoyant growth for businesses; however, as we’ve seen in the early months of this year, the unexpected can happen – and it doesn’t take very long for the bottom to fall out of the market in a crisis. There’s not a business in New Zealand that hasn’t been affected by the novel coronavirus (COVID-19) and subsequent lockdown. We moved quickly past ‘wait and see’ and most businesses didn’t have much time to prepare before they were facing a completely new operational reality. From revenue disruptions and
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