2020

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Leading by design

Founded by Mark Spurgeon and Michelle Shirtcliffe, Publica is a digital agency with design in its DNA and an attitude of undying optimism. If you ever need convincing of the

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Tales of grass roots resilience

New Zealand’s media has been awash with inspiring tales of business owners defying the pandemic through reinvention – by navigating and pivoting across alert levels, and emerging wiser and better

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How to boost your online presence

How can businesses boost their online presence in the wake of covid-19? Richard Conway shares three ways to take it to the next level. Many businesses still rely on offline

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In it to win it: Playing the CX game

Mat Wylie explains why you should go back to the basics of good, solid team management to vastly improve your customer satisfaction score and grow your business. Imagine that your

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Controlling workplace emotions

With employment relationships under severe covid-induced pressure, Jo Douglas offers some timely guidance on how to deal with behavioural issues in the workplace. In what has been a difficult year,

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Flying above and beyond

The founder of business transformation consultancy Sysdoc and 2015 UK New Zealander of the Year, Katherine was admitted into the New Zealand Tech Hall of Fame in 2016.

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Home office communications: what’s really essential?

Working from home has become commonplace in recent months around New Zealand. Bill Bennett reviews the communications technologies on offer for business owners. ome offices are going to feature more in everyone’s lives from now on. So are communications technologies. Expect to have fewer face-to-face meetings in future and more digital connections.   In 2020 there is a bewildering array of options for connecting with others, but not all are appropriate for owner operated businesses. Exactly what tools you choose depends on what you do and who you communicate with. If you get the basics right, you’ll have something solid to build on.  Broadband is fundamental. You need a fast connection with plenty of data. The best broadband technology is

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Creating stories to grow strong brands

Husband and wife Nik Payne and Sarah Delany are devout believers in the theory that story comes before visuals when crafting a successful brand. Not surprisingly, their brand-focused design agency Mount Deluxe practises what they preach. With their home on the North Shore, and their business based over the harbour bridge in Ponsonby, Nik Payne and Sarah Delany, co-directors of Mount Deluxe, regard Auckland’s iconic ‘coathanger’ as a tangible divide separating business from family. Not surprisingly, business and family are incredibly important to this couple, with family a relatively late chapter to their life-story.  After first meeting at design school, Nik and Sarah subsequently combined their talents to create their own brand-focused design agency ten years ago. Today they have

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Wild about honey

Go Wild directors Francesca Bonventre and Kaai Silbery are the driving force behind a distinctive new freeze dried honey product from the Chatham Islands that has a promising export future. Remoteness has its benefits. For the Chatham Islands, 800 kilometres off the east coast of New Zealand’s South Island, the benefits for honey producers are a disease-free environment and endemic native plants for the bees – all of which results in a unique red-coloured Chatham Islands honey. Now, that honey is being transformed into a freeze dried product that chefs everywhere are getting excited about. Go Wild Chatham Island Freeze Dried Honey has a remarkable back-story and a bright future. It is in a class of its own. The brainchild

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Friday on his mind

Eighty4 Recruitment’s Mark Fisher is about to make a nine-day working fortnight permanent for his staff. He has advice for businesses looking to do the same. It’s well documented that most workers are only truly productive for a few hours each day. The much-publicised move by Perpetual Guardian to a four-day-week, with its 230 staff being paid for five, actually saw productivity rise.  But if you think a shortened work week is something only the big boys can offer, think again.  Mark Fisher, owner of Eighty4 Recruitment, introduced a trial Freedom Friday or nine-day fortnight for his 11 staff about six months ago and, when NZBusiness spoke to him in March, was just about ready to make it permanent. Half

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Helping business owners transition to retirement

Hastings-based Barry and James Rosenberg are the father and son team behind 65 Not Out – a subscription-based online resource to help people transition from business to retirement. Not surprisingly, feedback has been very positive. As manager of a lifestyle village in Hawke’s Bay, James Rosenberg had observed how quickly some people can deteriorate mentally and physically after they end their working careers and take up retirement. His father, Barry Rosenberg, a chartered accountant entering retirement age, has held a career-long passion for family business and farm succession and exit. He too understands this phase of a person’s life that can be “grossly uncertain, unless something is planned for them to retire to”. Father and son were on the same