Internet service providers generally offer separate products for business and consumer or residential customers. Businesses pay more, but get more in return. Business Internet plans can have extra data, guaranteed service levels or additional services. Frequently there are dedicated specialist support staff more tuned to your needs. In contrast residential users have to wait in line for support that can be indifferent. It's no secret that many small businesses choose to save money and opt for a consumer plan. You don't always get a choice, particularly if you operate from the centre of town, a busy main street or a business park. Sometimes ISPs will only supply business accounts to these addresses. In general, few ISPs care which plan customers