Glow and grow

Turning a dreaded parenting challenge into a science-powered solution, ISpy Nits is making head lice detection accurate, stigma-free, and even fun for kids, and in the process earning Kate Ricketts a well-deserved David Award.

When hard work stops creating value

New Zealand’s productivity gap with countries like Finland isn’t about effort, it’s about clarity. Elliot Royce argues that as businesses grow, complexity quietly crowds out a shared understanding of what actually creates value, turning productivity into a symptom rather than the real problem.

open banking nz

Kiwibank flips the switch on open banking for SMEs

Kiwibank has become the first New Zealand bank to roll out open banking across all its digital channels for both individual and business customers, delivering most of the data‑sharing capability required by regulators six months ahead of its statutory deadline.

Why AI is no longer just a tech conversation

As AI rapidly shifts from experimentation to operational reality, AI start-up founder Dave Howden says the businesses that move first – and rethink how work gets done – will hold the advantage.

Healthtex kiwi entrepreneurs

The pharmacist who listened

Three decades behind the counter taught pharmacist turned entrepreneur Tim O’Donoghue that patients know exactly what they want. They just rarely get it. Now, with an FDA-listed product live on Amazon and a 14-strong self-care platform behind it, the Healthtex Co-founder is raising capital through PledgeMe and inviting Kiwi investors into a corner of the global pharmaceutical industry usually reserved for big backers.

Samantha Gadd-guest column

How to keep your people in tough times

Samantha Gadd offers some advice on retaining employees in difficult times. There is no doubt the state of our economy and global headlines are top of mind for every business owner and leader. We are nervous about cost increases, reduced market confidence and rethinking our business strategies to ensure acceptable results in 2022/23. Employees are also nervous. The cost-of-living crisis is impacting every single New Zealander and unfortunately, I don’t think any business is immune from these challenges. A huge risk and cost for most employers is employee turnover. In this environment, we need to do whatever it takes to reduce this risk, and hang onto our people. Here are my tips for employee retention.   Ensure your EVP (employee

Web3

A new way to use the Internet

Now is the time to start learning about Web3. Richard Conway explains what it means for you and your business. One thing that is hugely important to me as a business owner is to understand and utilise new technology in order to evolve our product offering and maintain a competitive advantage. It is for this reason that I recently started a new business in the Web3 space called Toru Creative, alongside Wendy Thompson, the founder of Socialites, and Omer Hazar (Web3 maven).  Since we have launched the business, I have realised how many people have no idea what Web3, NFTs (non-fungible tokens) or DOAs (decentralized autonomous organisations) even are. Therefore, I have put together a brief summary of some of

Sales effectiveness

Utilising technology for sales effectiveness

Looking to boost the results performance of your salespeople? Logan Wedgwood identifies self-management and technology adoption as the key to success. Why is it that some salespeople seemingly have all the natural capability they could ask for, but lack the performance to bring results? Often, the answer is much simpler than assumed. It comes down to personal daily structure, sometimes referred to as ‘self-management’. It’s about how an individual sets themselves up for success every single day. And there’s no excuse for it, really. There are free or cost-effective tools all over the Internet to help with this. As an example, some of the areas one could explore include: A morning routine that sets one up well for the day.

Non-disclosure image

Addressing cross-border issues on employee privacy

Jo Douglas explains what one significant change to the Privacy Act means to the cross-border exchange of information on employees. As an employer, you will likely be involved in collecting personal information about those who work for you. This process of information gathering commonly starts at the interview stage and will carry on throughout the employment relationship.   Information you hold about staff must be protected, and safeguards put in place to make sure that you manage the use and disclosure of that information only as necessary for a legitimate and lawful business purpose.   With the common use of cloud-based services for processing information and centralised administrative processes for larger companies, it is possible that information may be transferred beyond

Happy customer rating

Catch and keep: The power of retention

Mat Wylie explains how instilling a culture of customer retention and great experiences both empowers your team and boosts profits. There are few things more powerful to your business than delivering an exceptional experience and keeping your customers coming back. In fact, data from Frederick Reichheld of Bain & Company shows that increasing customer retention rates by just five percent can increase profits by up to 95 percent. That’s a solid foundation to get through leaner times, get an edge over competitors, and invest more back into your business. Having received and analysed more than six million pieces of feedback for our clients at Customer Radar, we know that it’s the customer experience that makes or breaks a business’s ability

Coffee Shop owner

Running small businesses: it’s in our DNA

A new support service has been launched to help Kiwi business owners get the tools and support they need to thrive. Small Business NZ (SBNZ) is an online platform launched recently that aims to provide community, connection and resources for small and micro businesses across the country. Because, let’s face it, running a business is hard. Often small business owners feel isolated, left trying to figure it all out alone. Despite the difficulties, New Zealand is a proud nation of small and micro business owners. Defined as a business with fewer than 20 employees, there are approximately 530,000 small businesses in Aotearoa, according to Statistics New Zealand and MBIE. This means small businesses make up 97 percent of all companies