More than 80 percent of people don’t independently verify AI-generated information. As AI becomes the first place customers go for answers, that trust is creating a new challenge for New Zealand businesses.
AI is having its “peak hype” moment, but beneath the noise there is a very practical question most New Zealand business owners are asking: Will this actually help my business run better, or is it just another shiny tech distraction?
Businesses face new challenges when building and maintaining trust in the ‘ChatGPT age’. But five key principles can help them build trust in the new technology. With the help of artificial intelligence (AI), businesses are streamlining operations, enhancing customer experiences, and even creating written and visual content that was once the sole domain of human creativity. But Kiwis are nervous about the use of AI and distrustful of companies using it. A global, 31-country survey by Ipsos in July 2023 found Kiwis are more nervous about AI and more distrustful than their global counterparts. It found only 43% of New Zealanders trust companies that use AI will protect their personal data, with a similar number (42%) saying they trust companies
New Zealand tech company Auror has released a free AI framework to help Kiwi businesses embrace the game-changing technology. A recent survey by Auror and Talbot Mills has revealed more than 40 percent of New Zealanders consider artificial intelligence as a force for good, yet only 18 percent believe businesses are well placed to harness its potential. To help businesses harness AI responsibly, New Zealand tech company Auror has released its open-source Responsible Technology and AI Framework. The easy-to-use tools within the framework have been designed by Auror for businesses of all sizes to develop their own robust and ethical AI processes. The Attitudes to AI survey, commissioned by Auror, showed New Zealanders are most excited about AI’s potential to
Artificial intelligence deserves the same ‘zero trust’ approach we take with cybersecurity, says Matthew Evetts, so constantly check and verify AI systems to ensure the best outcomes. When customers ask me what the best way to secure their organisations is, my response is just two words: “zero trust”. This is the increasingly predominant approach to improving cybersecurity maturity that rests on the premise that you can’t trust anything or anyone connected to or accessing your network, applications and devices. Instead, you basically assume your computers are already compromised, that everyone is a risk. You verify everything, all the time. That’s a shift away from the “trust but verify” approach that long dominated cybersecurity – an approach that assumed that once
Using his own intelligence, Bill Bennett discusses AI’s current and potential uses for business owners. Artificial intelligence is no longer the stuff of science fiction. It’s here and it’s all around us. If you are active online you probably come across it most working days. Corporations raced to adopt artificial intelligence (AI). They use it to automate everyday processes as they look to cut costs and navigate skills shortages. T However, the results aren’t always great from their customers’ point of view. Quality can suffer. Mistakes are made. Customers can find it frustrating to speak to a robot or exchange text with a chatbot when they want to talk to a human. Yet there’s no question AI can have an
New research reveals how Kiwi small business owners and operators are feeling about the use of artificial intelligence in their workplaces, and the impact it’s having on their operations. Despite New Zealand being a country of fast tech-adopters, responses from Kiwi businesses indicate that we may be on the backfoot with incorporating AI into the workplace, with 65% of SMEs stating that they do not yet use it. The survey of 79,000 businesses across five countries – Australia, Canada, Ireland, New Zealand, and the UK – was conducted by Peninsula Group to look at the opportunities and concerns employers have around the use of AI in the workplace. Thirty percent of employers globally cite security risk as their biggest concern
A recent survey released by payments provider Pin Payments, has revealed the state of play for New Zealand business owners and artificial intelligence. July 16th marked the global day of recognition for Artificial Intelligence to celebrate its positive impact on society and technology, whilst also shining a light on the ethical concerns surrounding AI. The results of the New Zealand survey provided an interesting insight into small business sentiments surrounding AI, with just 7.3 percent of business owners seeing AI as a threat, and most viewing it as a revolutionary tool that will change business for the better. Pin Payments’ Co-CEO Chris Dahl said the results gave the business a greater understanding of NZ small business attitudes towards AI. “In
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