Designing the customer engagement journey
Logan Wedgwood asks whether you’ve designed your customer experience to ensure...
Author
Glenn Baker
Glenn is a professional writer/editor with 50-plus years’ experience across radio, television and magazine publishing.
2307 Articles
Industry trainer: “we need more apprentices”
Competenz is the first ITO to join more than 200 leading Kiwi businesses pledging to...
Rainbow’s End picks up prestigious award
Rainbow’s End has received the Qualmark Gold Sustainable Tourism Business Award - the...
Is this the world’s youngest real estate franchise owner?
Liam Collett recently spent his 21st birthday working in his new real estate franchise...
Facial expressions determine advertising creative
oOh!, in partnership with PHD, asks shoppers to smile for first mood recognition...
Kiwi entrepreneurs struggle with mental health issues
Ninety-five percent of respondents to a survey of the business founder community believe...
Overcoming the potentially-deadly impact of late payments
Businesses must protect themselves from the potential consequences of consistent late...
Smile to pay: AI just got smarter
Alibaba has made paywave technology seem kitsch by allowing KFC customers to...
Tauranga Business Expo debuts in 2018
The regional version of the very successful Wellington Business Expo concept was launched in Tauranga last week. The inaugural Bay of...
Conference phone turns 25
On the 25th anniversary of the iconic three-legged phone, Polycom has unveiled the...
Self-driving vehicles to be made in NZ
Ohmio Automotion has launched in Christchurch with an announcement that they intend...
Compliance and robots big issues for business
A new survey gauging business sentiment has found the cost and complexity of...
YikeBike launches electric skateboard
The personal transport innovators that developed the innovative and award winning...
Getting your share register in shape
Bill O’Boyle outlines the five common mistakes companies make with their share...
Small marketing spend dilutes value of SME websites
Many New Zealand SMEs rely on word of mouth to deliver new business and spend...
Employers frustrated by workplace relations system
A new report reveals that employers are just as concerned about New Zealand's 'complex...
PledgeMe expands to Australia
Local crowdfunding platform PledgeMe has announced plans to enter the Australian...
Yellow showcases digital capability with awards win
Digital agency Yellow has won a Google Premier Partner award in Australasia for the Growing Businesses Online category. Google...
Cantabrians get pure electric car-share service
The largest transition of combustion engines to pure electric shared vehicles in the Southern Hemisphere is set to get underway in...
Automating the future
Despite rapid technological advancements over the past 20 years, in some respects our...
Kiwi trio brings ‘artisan wine’ to NZ tables
Kiwis may soon be enjoying the fruits of artisan winegrowers’ labours with their evening...
Adding value through private equity
Under the watchful eye of private equity firm Pencarrow, ARANZ Geo has grown...
Tourism operator wins supreme diversity award
Tourism operator Real Journeys’ latest training initiative has helped it win the top prize...
Frog Recruitment launches annual Top Dog competition
The search for the country’s best canine colleague runs through until 13 September,...
‘New kid’ LazyAz launches online marketplace
After less than a year in operation LazyAz is taking on global brands in the...
Generator opens luxurious coworking loft space
Generator continues to grow in both size and variety of workspaces, with...
Marketing mileage: a Nike case study
Nike’s latest marketing achievement in Southeast Asia demonstrates the absolute power of...
Why your accountant can help you succeed at succession
Grant Linton highlights the important role your accountant can play when the time comes...
Under-used over-55s can bridge skills gaps
Wise Ones, the online service helping people over the age of 55 find employment, is...
Funding helps secure electric future
Europcar has been awarded nearly $200,000 in Government funding to expand its...