Effective Business Communication – Jane Edwards

To identify different communication styles and develop an understanding of assertive communication:ย  How to build rapport and mutual understanding.ย  How to develop effective listening skills.ย  How to become confident in giving and receiving feedback. To identify ways to avoid and manage conflict.ย ย http://www.chamber.co.nz/Effective-Business-Communication-(14/11/14).aspxย 

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